Understanding what do your users really do

Working in an IT department will often give you a good level of understanding of the tasks that users undertake and the software that they use to achieve these tasks daily. However, this can usually be a lot more complex than it might first appear. By undertaking a desktop assessment, you gather a more granular level of understanding about the processes, applications, and experience your end users are getting from their existing desktops. This will likely include the applications they use, and those that they don't use, including the installed versions and capacity and performance requirements, as well as user experience metrics, such as login times and application load times.